Customer Service Policy

Introduction

This Customer Service Policy outlines the standardized service rules, shopping guarantees, after-sales procedures and global service standards applicable to all customers shopping on our official website. All service items are unified for global users without regional differentiation. We adhere to the principles of fairness, transparency, efficiency and customer priority to provide consistent, reliable and high-quality shopping services for every customer worldwide. This policy covers order processing, delivery arrangements, shipping rules, payment specifications, return and refund services, as well as customer consultation support, forming a complete set of standardized service systems to protect your legitimate shopping rights and interests.

Order Processing & Shipping Service

We implement efficient and standardized order processing procedures for all valid orders placed on our platform. All in-stock products will be processed and shipped within 1 to 3 working days after the successful confirmation of your order and payment verification. Our professional warehousing and logistics team will conduct strict packaging and pre-delivery inspection for each product to ensure the integrity and intactness of goods before shipment.
We provide unified global delivery services for all customers. The standard delivery time for all regions around the world is 6 to 12 working days, which applies to both conventional and expedited delivery modes. There is no separate delivery time declaration for domestic and overseas regions, and all orders follow the unified 6-12 working days delivery cycle to ensure stable and predictable logistics efficiency for every global order.
To bring customers the most cost-effective shopping experience, all products in our store enjoy worldwide free shipping. There are no additional shipping fees, handling fees or hidden charges for any order, helping every customer complete zero-burden shopping.

Unified Payment Standard

For all global transactions on our website, we adopt a unified US Dollar (USD) settlement currency. This unified payment standard effectively simplifies the international payment process, avoids tedious cross-border currency conversion steps and extra conversion costs, and provides a more convenient, efficient and transparent payment experience for global customers. All product prices, order settlements and refund transactions on the platform are calculated and settled in USD uniformly.

Return & Refund Policy

We provide a generous and customer-friendly after-sales return guarantee for all purchased products. Customers are entitled to apply for product returns within 60 days from the date of receiving the goods, subject to the condition that the products are kept in original, unused, unwashed and undamaged status with complete original packaging.
Once we receive and complete the formal verification of your qualified returned goods in accordance with the return regulations, our finance and after-sales team will process your refund application within 5 to 10 working days. The refund will be returned to your original payment account. We strictly implement standardized refund procedures to ensure that every legitimate refund request is processed efficiently and accurately, fully safeguarding your shopping rights and interests.

Customer Consultation & Support

We provide full-cycle customer service support for your pre-sales consultation, in-sales inquiry and after-sales problem solving. If you have any questions about product details, order status, logistics information, service rules, return procedures or other related matters, please refer to and contact us through the relevant information published on our Contact Us page.
All official contact methods and exclusive email addresses are fully displayed on the Contact Us page. Our professional customer service team is always ready to provide you with timely, professional and targeted service support to solve your shopping doubts and problems efficiently.

Service Philosophy

We always take standardized services, reliable quality and customer satisfaction as our core service tenet. All our service rules are formulated based on global customer needs, realizing unified standards, transparent processes and efficient responses. We are committed to optimizing every service link continuously, improving the global shopping experience, and bringing every customer a safe, reassuring and pleasant shopping journey.