Refund Policy

General Provisions

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and time limits for all orders placed on our official website. This policy applies to all customers worldwide without regional distinction and covers all products sold on our platform, including socks, innerwear, casual T-shirts, slippers, and casual shoes. We formulate all refund rules based on transparent, fair, and customer-oriented principles to protect the legitimate rights and interests of every shopper. By placing an order on our website, you fully agree to the terms specified in this Refund Policy.
All transactions on our website are settled uniformly in USD, and all refund amounts will be calculated and returned in USD accordingly. Meanwhile, our store provides worldwide free shipping for all products, with no shipping fees deducted during refund processing under compliant conditions.

Return and Refund Eligibility

We support a 60-day return and refund service for all qualified products. Customers can submit a return and refund application within 60 days upon receipt of the purchased goods. To be eligible for a full or partial refund, the returned products must be kept in original condition, including unused, unwashed, undamaged, unaltered appearance, and complete original packaging, labels, and accessories. Products that are damaged due to personal use, improper storage, or artificial damage will not be eligible for refund application.
If you receive defective products, wrong items, or goods damaged during transportation, you can apply for a refund or return exchange in accordance with the policy. We will verify the relevant situation efficiently and provide corresponding refund solutions to solve your after-sales problems.

Refund Processing Timeframe

After we receive and complete a comprehensive verification of your returned items to confirm that they meet the return eligibility standards, our professional after-sales and finance team will initiate the refund process. The entire refund processing cycle is 5 to 10 working days. All refunds will be returned to your original payment account according to the order payment path.
Please note that the arrival time of the refund may be slightly delayed due to the processing rules of different payment institutions and bank system schedules. The 5-10 working days period only refers to our official internal processing time, excluding the additional arrival delay caused by third-party payment channels.

Order Cancellation Rules

Customers can apply for order cancellation before the order is shipped. Our order shipment processing time is 1-3 working days after payment confirmation. For orders successfully cancelled before shipment, we will arrange a full refund in accordance with the refund processing cycle specified in this policy. Once the order has been shipped, order cancellation is not supported, and customers need to follow the 60-day return policy to apply for a refund after receiving the goods.

Non-Refundable Situations

The following situations are not included in the scope of refund services: products that exceed the 60-day return application period; products damaged, worn, or stained due to personal use; products without original packaging, labels, and complete accessories; customized products (if applicable); and abnormal orders identified with malicious return applications. We reserve the right to reject refund applications that do not comply with policy regulations.

Partial Refund Rules

For returned items that cannot meet the full refund standards due to minor non-quality problems, we provide a reasonable partial refund solution after official verification. The specific partial refund amount will be determined according to the actual condition of the goods, ensuring the fairness and rationality of the processing result. All partial refund processing will strictly follow the unified platform standards without arbitrary charging or deduction.

Policy Updates and Interpretation

We reserve the right to update and adjust this Refund Policy irregularly to adapt to platform service optimization and business development needs. The latest version of the policy will be published on our official website and take effect immediately after publication. All order refund services will be implemented in accordance with the latest published policy content.

Contact Support

If you have any questions about refund eligibility, processing progress, rule details, and after-sales refund problems, please contact our customer service team through the official channels displayed on our Contact Us page. All contact information and official email addresses are posted on the Contact Us page. Our team will provide you with professional, standardized and timely refund consulting and processing services.